SHIPPING POLICY
ROUTE PACKAGE INSURANCE
Hair So Fab offers package insurance through ROUTE to all customers at checkout. If selected, please monitor your package until it gets to your destination. In the event of any mishaps please use this link to file a claim claims.route.com. Route will open and investigation and contact us once the investigation is complete. Please note that Hair So Fab is NOT responsible for the length of time it takes for a claim to be completed.
If you unselect or OPT out of Route Package insurance, Hair So Fab is not responsible for any lost or stolen packages that occur by the shipper.
By opting out of Route package insurance, you acknowledge and remove any liability from Hair So Fab. We will not handle any investigations through the shipping company if the package is lost or stolen. We are NOT Responsible for any mishaps whatsoever. You are solely responsible.
Hair So Fab. will not replace any lost or stolen packages that are deemed "lost or stolen" by the shipper as evidenced by a claims report, for any customer who OPTS out of Route package insurance.
ONCE THE ORDER HAS BEEN PLACED. THE ADDRESS CANNOT BE CHANGED! NO EXCEPTIONS
DOMESTIC SHIPPING
Standard Shipping
- 24-48 hour Processing ( Sales May be Longer)
- 2-3 Business days for Tracking (Sales May be longer)
- Shipped within timeframe Business Days selected at checkout.
Express Shipping (WHEN AVAILABLE)
- up to 24 hour Processing
- Ships Same Business Day
- 1-2 Business Days Package gets delivered if there's no delay.
FREE SHIPPING (UP-TO 10 Business Days)
Applicable only when this service is available.
During Sales Your processing and shipping times maybe longer. Your patience is appreciated.
RUSH Shipping (1 Business Day) WHEN AVAILABLE
- Order must be placed by 3PM EST! Monday through Friday in order to qualify.
- We DO NOT offer Overnight or Express shipping on custom orders.
- In stock items only.
INTERNATIONAL SHIPPING
- International Shipping (See Checkout)
- International Express: ( See Checkout)
- Any order places after 3PM EST will start processing the NEXT business
- **All international packages may be processed through customs regulations which may cause a slight delay with delivery times**
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WE DO NOT cover tariffs charges once the package arrive to home country. Please be aware of this before placing your order.
- For your convenience it’s always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner.
- We ARE NOT responsible for late shipments due to increment weather, holidays, sales, natural disasters, or carrier delays. Processing times are normally longer during sales. Please keep in mind holidays do not count as a business day. Please keep in mind when calculating shipping times. We entrust our shipping carriers to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
- Signature Confirmation May Be required on some orders.
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Customers are responsible for tracking their package once we ship it. Any return packages customers must repay for shipping to get the package reshipped.
- Orders ordered online cannot be picked up in stores unless pick up is checked.
RUSH SHIPPING
- We cannot control the holiday shipping rush. Please be sure to place your order days in advance to ensure a timely delivery.
- We DO NOT ship orders on weekends or holidays. Any orders that are placed on Friday AFTER 12PM EST, will be processed on the next business day, which is Monday.
- We ARE NOT responsible for any lost, stolen or misplaced packages.
- Once you receive your tracking confirmation, please contact the shipping company directly in regards to your shipment status.
- Please choose signature and insurance to fully protect your package in the event it gets lost or stolen. If not selected and your package gets lost you take the risk of losing your product.
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To prevent credit card fraud, Some orders require ID verification BEFORE the order is shipped. We may request additional information if your billing, banking or credit card information does not match with the information you have on file with the credit card processor. Also, If you are a first time customer we will contact you to verify if you are the card holder. If your information is not verified within 48 hours we will refund you minus 3% cancellation fee.
