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REFUND POLICY
DUE TO COVID-19 ALL SALES ARE FINAL.
(PLEASE READ) WE NO LONGER ACCEPT PAYPAL AS A FORM OF PAYMENT FOR OUR WIGS. PLEASE CHOOSE SEZZLE OR QUAD PAY. IF YOU PAY WITH PAYPAL YOU WILL REFUNDED MINUS THE CANCELATION FEES.
All Transactions and purchases made on the site is final and Hair So Fab offers no return and exchange unless it can be clearly shown that the product shipped is defected. Due to the nature of our products, we DO NOT issue refunds. All sales are final.
If you received the wrong product, missing any products or have concerns please contact our customer service within 48 hours after receiving the merchandise. We will be happy to rectify the issue. Please do not unravel, wet, play with or install hair. Once an order is placed and processed, we cannot cancel, adjust or apply any discounts to it. Please double check your order before making your purchase.
If you receive your product and it has been damaged during shipment, please email us at hairsofabhelp@gmail.com within 48 hours of receiving the shipment. Include a description of the damages and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.
Please note that you can only return a product if it is defective. The product returned shall be inspected on its receipt. Please ensure that the following conditions are fulfilled before returning the product:
(c) Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and we will issue you a store credit to make future purchases on the site.
PRODUCT DISCLAIMER
Texture Disclaimer – Due to the distinct nature of human hair, two heads of hair are never exactly the same. The photos will give you an idea of how the hair textures will look. However, all wavy and curly products are processed for texture. This means that we cannot guarantee that all bundles will look the same, but they will not be distinctly different.
Color Disclaimer – Since our products are not processed or colored, our virgin hair comes only in the natural shades of natural black-brown colors. We cannot guarantee that bundles will have the same color being that hair is taken from multiple donors. We recommend consulting a professional stylist should you consider coloring our hair.
Blonde Hair - You should never use Dye or harsh chemicals on blonde hair. The hair can be Severely damaged to no return.
Lace Closures & Frontals
We do not recommend bleaching the knots. Bleaching the knots incorrectly will cause lace balding/shedding. We are not responsible for lace damage due to bleaching.
Unconfirmed Addresses
Please make sure that you confirm your address through our website and PayPal or you will risk delayed shipment on your product. WE ARE NOT RESPONSIBLE FOR YOUR ORDER GOING TO ADDRESS THAT’S NOT LISTED ON THE INVOICE.
Extra verification will be required for Some orders over $300. We Will require identification to prove that the order was in fact made by the card/account owner. We will email or call you to send in the government issued ID needed to fulfilled your order. If it's not received within 48 hours, you ordered will be canceled and cancelation fee of 3% will be deducted.
Any fraudulent or potentially fraudulent orders will be cancelled immediately and reported to the FBI.
To ensure speedy delivery, we process orders daily, minus holidays. Therefore, they cannot to be altered or changed once your payment is verified and completed.
HairSoFab reserves the right at our discretion to make changes to prices, policies or sales at any given time. Please check our policies often for any changes.