SHIPPING POLICY
ROUTE PACKAGE INSURANCE IS REQUIRED FOR ALL SHIPPING AND DELIVERY ORDERS!
Hair So Fab offers package insurance through ROUTE to all customers at checkout. If you choose this option, please track your package until it reaches its destination. In case of any issues, use the following link to file a claim at claims.route.com. Route will conduct an investigation and notify us upon completion. It's essential to understand that Hair So Fab is not accountable for the duration of the claims process.
If you decide to unselect or opt out of Route Package insurance, Hair So Fab will not be liable for any lost, stolen, or damaged packages caused by the shipper. By opting out, you accept full responsibility, removing any liability from Hair So Fab. Consequently, we will not engage in any investigations with the shipping company for lost, stolen, or damaged packages. It is crucial to note that you bear full responsibility for any mishaps.
Hair So Fab will NOT provide replacements for lost, stolen, or damaged packages classified as such by the shipper and supported by a claims report for customers who opt out of Route package insurance.
DELIVERY
Customers are responsible for tracking their package once we ship it. If your order has not been delivered within two weeks after placing the order, please inform us promptly. Please note that we cannot be held responsible for undelivered packages after two weeks from the order date. It is your responsibility to track the order and notify us immediately of any issues.
Once the order is placed, the shipping address cannot be altered! There are no exceptions!!
WRONG ADDRESS
We cannot be held accountable for orders that are shipped to the wrong address. It is the customer's responsibility to verify the address entered to ensure the order is delivered correctly. If you realize that your address is incorrect after the package has been shipped, please contact the shipper right away.
DOMESTIC SHIPPING
Standard Shipping (3-5 Business Days)
- 24-48 hour Processing ( Sales May be Longer)
- 2-3 Business days for Tracking (Sales May be longer)
- Shipped within timeframe Business Days selected at checkout.
Express Shipping (2-3 Business Days)
- Ships Same Business Day (Most Orders)
- 1-2 Business Days Package gets delivered if there's no delay.
FREE SHIPPING (UP-TO 7 Business Days)
Applicable only when this service is available.
During Major Sales The processing and shipping times maybe longer. Your patience is appreciated.
RUSH Shipping (1-2 Business Days)
- Order must be placed by 2PM EST! Monday through Friday in order to qualify.
- We DO NOT offer Overnight or Express shipping on Custom Orders.
INTERNATIONAL SHIPPING
- International Shipping (See Checkout)
- International Express: ( See Checkout)
- Any order places after 3PM EST will start processing the NEXT business
- **All international packages may be processed through customs regulations which may cause a slight delay with delivery times**
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WE DO NOT cover tariffs charges once the package arrive to home country. Please be aware of this before placing your order.
- All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package.
- Note, in rare occasions custom agents may delay delivery of some packages.
- Customer is responsible for shipping and tariffs fees on return approvals
SHIPPING DELAYS
- For your convenience it’s always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner.
- We ARE NOT responsible for late shipments due to increment weather, holidays, sales, natural disasters, or carrier delays. Processing times are normally longer during sales. Please keep in mind holidays do not count as a business day. Please keep in mind when calculating shipping times. We entrust our shipping carriers to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
- Signature Confirmation May Be required on some orders.
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Customers are responsible for tracking their package once we ship it. Any return packages customers must repay for shipping to get the package reshipped.
- Orders ordered online cannot be picked up in stores unless pick up is checked.
RUSH SHIPPING
We cannot control the holiday/sales rush. Please be sure to place your order days in advance to ensure a timely delivery. We DO NOT ship orders on weekends or holidays. Any orders that are placed on Friday AFTER 12PM EST, will be processed on the next business day, which is Monday or Tuesday.
For the prevention of credit card fraud, certain orders may necessitate ID verification before shipment. In cases where your billing, banking, or credit card details do not align with the information on record with the credit card processor, we may ask for supplementary information. Additionally, for some first-time customers, we will reach out to confirm your identity as the cardholder.
