SHIPPING/REFUND POLICY
ATTENTION: We Ship Fast! Please double-check your order and information before checking out to avoid delays and lost packages. (Name, shipping address, phone number & email.
_____________
HAIR SO FAB REFUND/ RETURNS POLICY
REFUND/ RETURN POLICY
All Transactions and purchases made on this website or in our local stores are final and Hair So Fab offers no return and exchange unless it can be clearly shown that the product shipped is defected. Due to the nature of our products, we DO NOT issue refunds. All sales are final.
If you received the wrong product, missing any products or have concerns please contact our customer service within 48 hours after receiving the merchandise. Help@hairsofab.com. You must inspect the product immediately. We're happy to rectify the issue. Please do not unravel, wet, play with, install, open or alter the product.
Once an order has been placed and processed, we WILL NOT cancel, modify, or apply any discounts to it. Please ensure you double-check your order before proceeding to checkout.
CUSTOMIZED ORDERS ARE NON-REFUNDABLE/NON-EXCHANGEABLE
- Important conditions for return
All items goes through rigorous checks before shipping; therefore, damaged merchandise is extremely rare.
Please note that you can only return a product if it is deemed defective.
Please email us immediately at help@hairsofab.com to report any damage products.
The product returned shall be inspected immediately. Please ensure that the following conditions are fulfilled before returning the product:
- The product MUST be in unused and original condition;
- Federal law states you cannot return human hair products that have been used or altered in any way. We adhere to this strict policy in regards to federal law, health regulations and hygiene concerns.
- You MUST inform about the return of the product to us within 48 hours;
- You MUST not unravel, wet, play with or install hair
- The return package MUST include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & accessories, cards and any other other documentation
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection. If you are approved, then we will issue you a store credit to make future purchases on the site.
PACKAGE REFUSALS
- In the event that the package gets refused or returned a restocking fee of 20% will be deducted from the order minus the shipping or delivery cost.
- Route package protection is non-refundable.
- Shipping Carrier Returns Fees
- Refunds are issued within 24-72 hours
SHIPPING AND DELIVERY COST IS NON-REFUNDABLE.
We are not responsible for custom international fees as they are out of our control once it gets to your country.
ORDER CANCELATIONS
In certain circumstances the order is approved to be canceled, store credit will be issued. This store credit can be utilized for purchases both in-store and online, and it remains valid for a duration of 12 months. Please be aware that it is non-transferable, cannot be redeemed for cash, and may not be combined with other promotions.
INCORRECT ORDERS
Hair So Fab cannot be held accountable for any product(s) that customers mistakenly purchase. It is the customer's responsibility to confirm they are selecting the correct item prior to completing their payment. Hair So Fab will not issue refunds for such orders under any circumstances.
WRONG ADDRESS
We cannot be held accountable for orders that are shipped to the wrong address. It is the customer's responsibility to verify the address entered to ensure the order is delivered correctly. If you realize that your address is incorrect after the package has been shipped, please contact the shipper right away.
READY TO WEAR WIGS
Ready to wear wigs are Non-Refundable and non-exchangeable. Please do not order these wigs if you're new to wearing wigs or unable to install by yourself. Please consult with your hair stylist first. The wig can only be returned or exchange unless it can be clearly shown that the product shipped is defected. You must inspect the wig immediately after you receive it. Please contact us within 48 hours after getting your wig if you have any issues.
DO NOT CUT THE LACE! ONCE THE LACE IS CUT THE WIG IS NON-RETURNABLE.
Please do not unravel, wet, play with, install or alter the product. DO NOT CUT THE LACE. ONCE THE LACE HAS BEEN CUT THE WIG CANNOT BE RETURNED.
Extra verification will be required for some orders. We Will require identification to prove that the order was in fact made by the card/account owner. We will email or call you to send in the government issued ID needed to fulfilled your order.
To ensure speedy delivery, we process orders daily, minus holidays and weekends. Therefore, order cannot to be altered or changed once your payment is verified and completed.
Hair So Fab reserves the right at our discretion to make changes to prices, policies or sales at any given time. Please check our policies often for any changes.
- To safeguard against credit card fraud, certain orders may need ID verification before they are shipped. If your billing, banking, or credit card details do not align with the information on record with the credit card processor, we may ask for extra information. If your information isn’t verified within 48 hours, we will process a refund for you.
______________
SHIPPING POLICY
SHIPPING POLICY
Hair So Fab offers package insurance through to all customers at checkout. If you choose this option, please track your package until it reaches its destination. In case of any issues, please reach out to us Via Email. It's essential to understand that Hair So Fab is not accountable for the duration of the claims process.
If you decide to unselect or opt out of Package insurance, Hair So Fab will not be liable for any lost, stolen, or damaged packages caused by the shipper. By opting out, you accept full responsibility, removing any liability from Hair So Fab. Consequently, we will not engage in any investigations with the shipping company for lost, stolen, or damaged packages. It is crucial to note that you bear full responsibility for any mishaps.
Hair So Fab will NOT provide replacements for lost, stolen, or damaged packages classified as such by the shipper and supported by a claims report for customers who opt out of package insurance.
DELIVERY
Customers are responsible for tracking their package once we ship it. If your order has not been delivered within two weeks after placing the order, please inform us promptly. Please note that we cannot be held responsible for undelivered packages after two weeks from the order date. It is your responsibility to track the order and notify us immediately of any issues.
Once the order is placed, the shipping address cannot be altered! There are no exceptions!!
WRONG ADDRESS
We cannot be held accountable for orders that are shipped to the wrong address. It is the customer's responsibility to verify the address entered to ensure the order is delivered correctly. If you realize that your address is incorrect after the package has been shipped, please contact the shipper right away.
We're not responsible for any lost, stolen or damage package due to the change of address by the customer once the package leaves our facility.
DOMESTIC SHIPPING
- 24-48 hour Processing ( Sales Periods May be Longer)
- 2-3 Business days for Tracking (Sales May be longer)
- Shipped within timeframe Business Days selected at checkout.
- Ships Same Business Day (Most Orders)
- 1-2 Business Days Package gets delivered if there's no delay.
During Major Sales The processing and shipping times maybe longer. Your patience is appreciated.
RUSH Shipping (1-2 Business Days)- Order must be placed by 2PM EST! Monday through Friday in order to qualify.
- We DO NOT offer Overnight or Express shipping on Custom Orders.
- International Shipping (See Checkout)
- International Express: ( See Checkout)
- Any order places after 3PM EST will start processing the NEXT business
- **All international packages may be processed through customs regulations which may cause a slight delay with delivery times**
- WE DO NOT cover tariffs charges once the package arrive to home country. Please be aware of this before placing your order.
- All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package.
- Note, in rare occasions custom agents may delay delivery of some packages.
- Customer is responsible for shipping and tariffs fees on return approvals
- For your convenience it’s always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner.
- We ARE NOT responsible for late shipments due to increment weather, holidays, sales, natural disasters, or carrier delays. Processing times are normally longer during sales. Please keep in mind holidays do not count as a business day. Please keep in mind when calculating shipping times. We entrust our shipping carriers to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
- Signature Confirmation May Be required on some orders.
- Customers are responsible for tracking their package once we ship it. Any return packages customers must repay for shipping to get the package reshipped.
- Orders ordered online cannot be picked up in stores unless pick up is checked.
For the prevention of credit card fraud, certain orders may necessitate ID verification before shipment. In cases where your billing, banking, or credit card details do not align with the information on record with the credit card processor, we may ask for supplementary information. The order maybe delayed if verification is required.
______________________________________
